Política de reembolso
Refunds, Exchanges & Returns
MONEY BACK GUARANTEE
We offer a money-back guarantee as we are so confident you'll love our products!
All you have to do is let us know within 15 days of your order delivery by completing a Returns Request. Enter in your details and explain why you are not satisfied with the product and we will send you details on where to return the product for a refund. Easy as that.
- Go to our Returns Page
- Enter in your Order Number & Email address
- Choose, Refund, Exchange or Store Credit
- Check emails for Approval Confirmation where the details on where to send the item will be. - DO NOT SEND YOUR ITEM BACK TO ANY OTHER ADDRESS THAN THE ONE IN THE EMAIL YOU RECEIVE. We will not be able to issue any refunds or exchanges if you return to an address other than the one we provide in the Returns Approval Email.
- 3 or more items? Please see below
If 15 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and It must also be with any original packaging and tags.
Once your return, refund or exchange is approved check your emails & spam folder for the Returns Authorisation Number (RAN).
Please do not send your purchase back to the manufacturer or any other address than the one detailed in the RAN confirmation email you will receive.
You have 15 days from the date of your Return Request being approved to send us the item back.
Note: You will be responsible for paying for your own shipping costs for returning your item to our UK office location.
We recommend using a tracked & guaranteed delivery service when returning items.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that has been "customised"
- Any item that is returned more than 15 days after delivery
- Some Sales items. This will be indicated in the description as Non-Refundable
Special Offers / Discounts
- 2-for-1 offers / 3-for-2 offers / Half Price 3rd item offer - If returning part order, the refund amount will be calculated after any discounts that were applied at time of purchase are added back on.
3 or more items.
If you ordered 3 or more items at the same time and you wish to return all of them for no fault of our own, ie: Wrong size ordered / No longer required etc then a restocking fee of 20% may be applicable. Please contact us to discuss returning a large volume of items before placing an order if you have any concerns.
Damage / Faulty
You must report within 48 hours of receiving the item if it arrived damaged or faulty.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 10 days for it to show in your account.
Note: If the item is outside of the Returns period then we can only offer a replacement or repair if your return request if approved.
Cancellations
Unfortunately once an item has shipped and is in transit you cannot cancel or modify your order. Please wait until the item has been delivered and then arrange to return it to us for a full refund if you no longer want it via our Returns Centre.
Missing Items.
In the event that your item cannot be located via tracking or by us after 30 days and the courier is unable to provide us with a status update, up to a period of 60 days, then your item will be considered missing and full refunds will be given. This extra time allows for us to investigate and communicate with our couriers and consider other shipping delays that are outside our control.
If the tracking information shows the item has been marked as delivered but no item was received, an investigation will be made with the courier involved to get as much information as possible about the delivery, this may take up to 28 days. It will also be beneficial for you to contact your local delivery office incase their records show it was left with a neighbour or in a safe place.
Please note if the items have been delivered to the correct shipping address on your order, we cannot then be held responsible if items go missing from your property or communal areas.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
ContactUs@TheHappyMindStore.com.
Sale items
All regular priced items may be refunded, unfortunately some sale items (Clearance items) cannot be refunded. This will be clearly indicated in the product description.
Exchanges
We only replace items Free of Charge if they are defective or damaged.
If you are exchanging a clothing item for a larger size you will be liable for any price difference.
We will refund any price difference (if applicable) if exchanging for smaller size.
If you need to exchange it for the same item go to our Returns Page and follow the onscreen instructions. You will need your order number and email address.
If the item is faulty we may contact you for more detail and some photos as this way there will be no need to return the item and you can safely dispose of it.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Electronic Devices
Please note we only offer the initial 30 day warranty on electronic devices like Smart Watches. Any Warranty / repair periods after this will be offered by the manufacturer. More details can be found on their individual websites. Please contact us for more information if required.
Shipping
You will be responsible for paying for your own shipping costs for returning your item to our UK office location. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
COLOURS
Due to your individual monitor settings some colours may appear slightly different.
IMAGES
Images of items should be used as a guide only as items can come in different sizes and variants.
Please use the item sizes and measurements for a more accurate description.